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I ship via FedEx and they don't allow for shipment to PO Boxes. What can I do?

Post-Order Issues

I ship via FedEx and they don't allow for shipment to PO Boxes. What can I do?

Last updated on 21 Oct, 2025

Unfortunately, FedEx does not allow for shipment to PO Boxes. If you receive an order to a PO Box, and you ship with FedEx, these orders will unfortunately need to be cancelled. You can notify buyers about this policy by including a note (e.g., "Cannot ship to PO Boxes" in your listing details, Closet About Me page), or after order, by sending them a message via our post-order chat function.

Should you choose to "save" the sale after a buyer purchases an item, you can reach out to the buyer and ask if they might be able to receive the item if shipped to a different address.  Otherwise, you will need to cancel the sale. 

 

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