Logo

Welcome to Poshmark's Seller Knowledge Base

Search our Poshmark seller knowledge base for FAQs...

I ship via Posh Post and my buyer wants to change their delivery address for an order. What do I do?

Post-Order Issues

I ship via Posh Post and my buyer wants to change their delivery address for an order. What do I do?

Last updated on 21 Oct, 2025

If the order has shipped

Please ask the buyer to reach out to your postal service directly so they can forward the order to the correct address.

If your order has not shipped 

Please ask the buyer to change the shipping address directly from the order page. Please note that they can only update your shipping address once per order before it is shipped. 

To change an address:

In the app

  1. Go to your Account Tab (@username)

  2. Select My Purchases

  3. Select the unshipped order

  4. Select Show More 

  5. Select Edit next to the Ship To information

  6. Select an existing address or Add Address 

On the web

  1. Select your profile picture at the top-right of the page

  2. Select My Purchases

  3. Select the unshipped order

  4. Select Edit Address

  5. Select an existing address or scroll down to Add Address

  6. Select Done


Once done, Poshmark will send the seller a new label with the buyer's updated shipping address.

https://support.poshmark.com/s/article/935877978?language=en_US 

Did you find this article helpful?
Previous

Operational SLAs

Next

© 2025 Poshmark, Inc