Poshmark Support accepted an IND - I disagree with the decision. What should I do?

When an Item-Not-Described case is opened, the buyer is asked to upload photos and offer details of the item.  If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund.  As a seller, you can also participate in this conversation - you will be able to see / respond to the buyer's comments within the order page on the "My Sales" tab.

If you disagree with the decision, you are welcome to reach out to the Enterprise Support team with a detailed rationale, so we can include it in our records for future case references.  Our support team has a strict set of guidelines for how we rule on each case, so are very unlikely to reverse decisions.  However, this information might help provide some guidance for how you as a seller can avoid these instances in the future.