We advise our sellers to attempt to work through any challenges with customers directly when possible, as this helps to increase trust in a seller and improves the customer experience. However, if there are times when a customer becomes abusive, uncooperative, or is not willing to work with a seller, Poshmark support is here to help! If the customer is making comments on a listing or a bundle that are not appropriate, you can flag these comments for review by the Poshmark team by clicking the flag button next to "Reply" on the comment.
If you are having a problem with a customer as part of an order chat, you can select the three dot menu (...) in the bottom right-hand corner of the app, or on web select Help > Invite Poshmark Support > Yes and Poshmark support will step in to mediate.
If you are experiencing harassment across multiple listings by a buyer, please open a case with support@poshmark.com with links and screenshots demonstrating the abuse which you are experiencing.