Orders can become Canceled, but Shipped for a multitude of reasons (e.g., seller delayed shipment, incorrect tracking information). Should you find one of your orders in this state, please reach out to Enterprise Support to help assist with resolution. While our Order Support Team will do our best to work with you and the buyer to secure the shipped item (or buyer payment), ultimately the seller will need to bear any financial impact from this cancelled order.
Details on our Canceled, but Shipped policy can be found HERE.